Director of Accounts Receivable & Credit

Director of Accounts Receivable & Credit

Brooklyn, NY

150-180K

Overview

A growing international logistics and supply chain company is seeking a Director of Accounts Receivable, Credit & Cash Operations to lead receivables, collections, customer account management, cash flow oversight, and credit operations.

This is not a traditional Controller role focused on financial statements and month-end close. It is a highly operational position centered around managing cash flow, improving collections, strengthening customer relationships, and ensuring the business has clear visibility into its receivables and cash position.

The right candidate will oversee a team of AR professionals while serving as a key decision-maker on customer accounts, payment terms, collections strategy, credits, and account-related issues.

Success in this role requires strong judgment, analytical ability, and the ability to balance customer relationships, sales priorities, and the financial interests of the company.

Key Responsibilities

Lead the accounts receivable, collections, credit, and cash management functions
Manage and support a team of AR representatives, bookkeeping staff, and administrative personnel
Oversee aging reports, collections performance, customer balances, credits, refunds, write-offs, and payment trends
Build and maintain strong relationships with key customer accounts
Handle escalated customer conversations involving payment disputes, outstanding balances, credits, refunds, and account concerns
Evaluate credit requests, payment terms, settlements, and collection strategies
Forecast collections and maintain visibility into expected cash flow
Monitor upcoming cash obligations and help ensure adequate liquidity across the business
Analyze receivables data and collection trends to identify risks, opportunities, and priorities
Build operational reports that provide leadership with clear visibility into AR performance and cash position
Partner closely with sales leadership to balance customer satisfaction with financial discipline
Create accountability, reporting, and structure across the department
Identify process improvements that strengthen cash flow and reduce receivable exposure
Work closely with ownership on customer account strategy, risk management, and operational priorities
Ideal Candidate

The ideal candidate is a strong operator who understands collections, customer relationships, cash flow, and business decision-making.

This person should have:

Experience leading accounts receivable, credit, collections, cash management, customer accounts, or related operational functions
Proven ability to manage difficult customer conversations and negotiate positive outcomes
Strong understanding of cash flow management and forecasting
Ability to analyze large amounts of data and turn information into action
Strong business judgment and decision-making ability
Experience leading teams and creating accountability
Excellent communication, relationship-building, and negotiation skills
Strong Excel, reporting, and analytical skills