Head of Operations

Head of Operations

Lakewood, NJ
$300,000 – $400,000 DOE

Overview

A rapidly growing healthcare organization serving hundreds of thousands of patient visits annually is seeking a high-impact Head of Operations to lead and scale enterprise-wide operations across multiple locations, service lines, and support departments.

This is a true executive leadership role responsible for overseeing day-to-day operational performance while building the infrastructure, systems, processes, and leadership team required to support significant future growth. The ideal candidate is both strategic and highly execution-oriented — someone who can operate at a macro, visionary level while also diving deep into workflows, data, technology, and operational challenges.

The Head of Operations will oversee clinical and administrative operations across multiple locations, lead a team of operational leaders, drive accountability through KPIs and performance management, and play a key role in future practice acquisitions and expansion initiatives.

Key Responsibilities

Operational Leadership

Lead operations across multiple healthcare locations and service lines

Ensure operational excellence across patient access, provider productivity, patient experience, and financial performance

Oversee practice management, call center operations, front desk teams, scheduling, medical records, and centralized support functions

Build accountability systems that drive consistent performance across departments and locations

Capacity & Performance Management

Develop data-driven capacity planning strategies that align patient demand with provider availability

Monitor and improve operational KPIs including no-show rates, provider utilization, template efficiency, scheduling performance, collections, and patient access

Identify operational bottlenecks and implement scalable solutions

Establish reporting structures and dashboards that support informed decision-making

Process Improvement & Technology

Design and implement workflows that improve operational efficiency and patient experience

Evaluate, implement, and optimize technology solutions, automation tools, AI applications, and operational systems

Standardize processes while maintaining flexibility for location-specific needs

Create scalable operational infrastructure capable of supporting future growth

Leadership & Team Development

Lead, mentor, and develop operational leaders across multiple departments

Establish departmental goals, KPIs, and accountability measures

Build organizational bench strength and succession planning within operations

Foster a culture of ownership, continuous improvement, and service excellence

Growth & Strategic Initiatives

Partner with executive leadership on expansion initiatives, acquisitions, and new service lines

Evaluate operational requirements for integrating acquired practices

Design operational models that support long-term organizational growth

Ensure successful implementation and integration of new locations and services

Qualifications

10+ years of progressive operations leadership experience

Experience overseeing large-scale, multi-site operations

Proven success building systems, processes, and operational infrastructure in a growing organization

Strong background in performance management, KPI development, and operational analytics

Demonstrated ability to lead large teams through growth and change

Exceptional process improvement and workflow optimization skills

Strong technology acumen with experience leveraging automation and AI-driven solutions

Ability to balance strategic thinking with hands-on execution

Healthcare, multi-location service, or similarly complex operational environments strongly preferred

Ideal Candidate

Visionary leader with exceptional attention to detail

Highly analytical and data-driven

Strong operator who thrives in complex, fast-paced environments

Comfortable managing both today's challenges and tomorrow's growth

Naturally curious, innovative, and solutions-oriented

Proven ability to scale organizations and build high-performing teams

Strong communicator capable of influencing stakeholders across all levels of the organization

Email resumes to [email protected]