Head of Operations

Head of Operations

Brooklyn, NY | Hybrid (50% Office / 50% Field)

$175,000 – $250,000 DOE

Company Overview

A full-service facility management company providing janitorial, maintenance, security, concierge, and building support services across commercial and residential properties.
The organization operates across multiple states and continues to expand its geographic footprint through new markets and service lines.
The focus is on high-quality execution, scalable operations, and consistent service delivery across a growing, multi-site platform.

Position Overview

We are seeking a senior operational leader to own and drive day-to-day field operations across a multi-site service organization. This role sits at the center of execution—overseeing regional leadership, ensuring consistency across locations, and translating strategy into operational performance.

This is a hands-on leadership role requiring strong field presence, disciplined management, and the ability to scale systems, people, and processes across a growing footprint.

Reporting Structure

This role reports directly to executive leadership and oversees a multi-layered field organization.

Direct Oversight Includes

Senior Operations Managers

Regional / Area Managers

Field Supervisors

Operations Coordinators and Support Staff

Indirect oversight of frontline field teams through regional leadership

Key Responsibilities

Operational Leadership

Own all field operations across assigned regions, ensuring service quality, consistency, and accountability

Serve as the senior escalation point for operational issues, staffing challenges, and client concerns

Drive execution against KPIs, service standards, and operational goals

Team Management & Development

Lead, coach, and develop senior operations managers and regional leaders

Build a strong leadership bench and succession pipeline

Set clear expectations, accountability frameworks, and performance metrics

Field Execution & Oversight

Spend time in the field observing operations, auditing performance, and supporting teams

Ensure SOPs, safety standards, and operational procedures are followed consistently

Partner closely with supervisors to resolve on-the-ground challenges

Process, Systems & Scale

Improve and standardize operational processes across regions

Identify inefficiencies and implement scalable solutions

Collaborate with support functions (HR, scheduling, finance, customer success) to improve execution

Cross-Functional Collaboration

Act as the bridge between field operations and leadership

Provide clear reporting, insights, and recommendations to executives

Support growth initiatives, new launches, and operational expansions

Ideal Candidate

Senior operator with deep experience leading multi-site, field-based teams

Comfortable managing managers and holding leaders accountable

Hands-on, decisive, and highly organized

Strong communicator who can operate effectively in the field and the office

Thrives in fast-paced, execution-heavy environments

Qualifications

5+ years of operations leadership experience in field-based or service-driven organizations

Proven experience managing regional or multi-location teams

Strong background in process improvement, performance management, and team development