Director of Marketplace Operations & Growth

Director of Marketplace Operations & Growth

Manhattan, NY | Hybrid (3 Days Onsite / 2 Days Remote )

$180K–$210K + 10% Bonus

Position Overview

A growing multi-brand eCommerce organization is seeking a Director of Marketplace Operations & Growth to lead marketplace strategy, operations, and expansion across multiple brands and channels.

This role oversees marketplace operations, sales and advertising, catalog/listings, and technical functions. The Director will own revenue and profitability targets, identify new growth opportunities, lead managers and their teams, and ensure technical or operational roadblocks do not limit marketplace performance.

The Ideal Candidate

Proven eCommerce or marketplace leader with experience managing managers and cross-functional teams

Hands-on knowledge of Amazon Seller, Walmart Marketplace, eBay, or similar platforms

Strong combination of marketplace operations, technical understanding, and commercial/growth experience

Highly analytical with the ability to evaluate opportunities based on revenue, margin, ROI, and profitability

Technically fluent enough to understand integrations, APIs, feeds, channel engines, and listing issues

Strong operator who establishes KPIs/SLAs, drives accountability, and resolves bottlenecks

Growth-oriented with experience expanding marketplaces, categories, SKUs, or private brands

Key Responsibilities

Own marketplace strategy and performance across multiple brands and channels

Set and manage annual revenue and net profit goals across marketplaces

Determine where to invest based on marketplace performance, profitability, and growth potential

Identify and execute opportunities across new marketplaces, categories, SKUs, and private-brand products

Lead managers responsible for marketplace operations/technical functions and sales/advertising, along with the marketplace execution team

Establish KPIs and SLAs and hold teams accountable for performance

Maximize SKUs that are live, compliant, accurately listed, and sellable across marketplaces

Oversee marketplace advertising, merchandising, kitting, shipping rules, and other growth initiatives

Maintain marketplace account health, compliance, and key platform relationships

Lead high-level marketplace negotiations around rates, terms, and program opportunities

Partner with technical teams to diagnose and resolve integration, API, feed, channel engine, and posting issues

Ensure marketplace infrastructure can scale with additional brands, channels, and SKU volume

Partner with Merchandising, IT, and Customer Service on assortment, marketplace expansion, technical capabilities, and customer experience

Qualifications & Must-Haves

7+ years of progressive eCommerce, marketplace, or related retail experience

Leadership experience managing managers and multi-functional teams

Direct experience with major third-party marketplaces such as Amazon Seller, Walmart Marketplace, eBay, or similar

Demonstrated ownership of marketplace revenue, profitability, or other financial performance metrics

Experience across both marketplace operations and sales/growth

Experience establishing and managing KPIs and SLAs

Working knowledge of marketplace integrations, APIs, feeds, channel engines, and listing processes

Track record of launching or scaling marketplaces, categories, SKUs, or brands

Strong analytical, financial, and problem-solving skills