Pagerduty Engineer

Job description

Job Description Roles & Responsibilities Own end-to-end PagerDuty platform configuration including services, escalation policies, on-call schedules, event rules, notification profiles, and integrations Design and implement urgency and routing models aligned to business criticality Configure time-based routing to restrict non-critical alerts from triggering out-of-hours pages Implement intelligent alert grouping and event orchestration for high-volume services Drive alert noise reduction across all integrated monitoring sources Define and maintain event rules including suppression, deduplication, and priority downgrades Implement flap detection and alert consolidation for repetitive CI/service alerts Configure maintenance window integrations for automated alert suppression during planned changes Maintain suppression transparency and reporting for all suppressed alert classes Design and manage on-call schedules including follow-the-sun coverage and rotation policies Audit and optimize alert routing accuracy to ensure correct first responder assignment Build and maintain incident runbook library with linked diagnostics and remediation actions Manage integrations with upstream monitoring tools (APM, infrastructure, cloud, schedulers, webhooks) Collaborate with monitoring tool SMEs (Dynatrace, SevOne, etc.) for end-to-end alert pipeline alignment Manage PagerDuty–ServiceNow integration including incident creation and lifecycle synchronization