Business Operations Associate

Job description

What You’ll Own Operational Analysis & Insight Pull, clean, and analyze data across systems to answer the questions that drive decisions: where are we losing time, money, or accuracy, and what’s the highest-impact fix Gather qualitative and quantitative data, synthesize what you find, and develop actionable recommendations. Identify operational inefficiencies, model the tradeoffs, and propose prioritized solutions with clear implementation plans. Operations Enablement Create clear, well-structured procedures and training materials so operations teams can confidently use new features and workflows Partner with operations leadership to understand frontline needs and translate them into product requirements Own the feedback loop between ops and product — surfacing issues, tracking resolution, and communicating updates Process Design & Improvement Map current-state operational workflows across loan admin, servicing, disputes, and remediation; then design streamlined future-state processes in partnership with ops leads Write clear, well-structured SOPs and playbooks so operations teams can execute consistently and onboard quickly Identify manual, repetitive, or error-prone work and scope it for automation; partnering with product to turn your process designs into shipped tooling Operational Execution Roll up your sleeves on the work itself: in an early-stage environment, you’ll often run a process by hand before it becomes a system: from reconciliation to case handling to balance, data corrections, and building workflows. Own cross-functional operational projects end to end, from vendor evaluations to new-process launches to building in CRM tools. What You’ll Bring 3–6 years of experience in product management, management consulting, business operations, fintech operations, or a related field – we care more about evidence that you get things done. Own cross-functional projects end to end, from scoping through execution Build internal AI tooling to make existing business processes more efficient Develop dashboards, KPIs, and reporting to provide visibility into company performance Be the eyes and ears of the business: dig into the data unprompted, surface the priorities and opportunities worth acting on, and solve them. Stand up new functions, workflows, and systems from scratch as the company grows Support partnerships and Vendors: track the pipeline, manage the relationships, and handle the logistics that keep deals moving Build and optimize the operating systems that don’t exist yet Strong analytical horsepower and structured thinking; you’re fluent in spreadsheets and comfortable in data, and ideally know SQL (or can pick it up fast) to pull your own answers Every day is different. You have to be comfortable with ambiguity and shifting priorities