Resident Monitor

Job Description
Program Summary

St. Joseph Center will provide interim housing opportunities to unhoused adults in a safe, private, and secured environment. Program participants will be empowered to build stability and self-sufficiency while bridging from homelessness to permanent housing. Each site will offer a variety of supportive services including case coordination, meals, and health checks by nursing staff. Sites will be fully staffed and operate seven days per week, 24 hours per day with on-site security services.

ESSENTIAL DUTIES & RESPONSIBILITIES

The Resident Monitor’s duties and responsibilities include:

Direct Client Service (90%):

Responsible for the care, welfare, safety, and security of participants during their stay
Ensure fair procedures and practices, as well as safety within the site
Provide information and referrals to program participants
Distribute clothing, linens, toiletries, and any other items supplied by the program as needed
Report any maintenance or janitorial needs to the Shift Manager or Project Coordinator in a timely manner
Conduct site, neighborhood and perimeter checks
Handle all emergencies by contacting appropriate staff/agencies
Report any incidents and complete incident report
Conduct business according with employee handbook exercising judgement and serving the best interests of the agency and community
General (10%):

Assist with office-related tasks as needed
Attend all mandatory meetings, workshops, and trainings
Perform other general duties as needed
Other duties and responsibilities may be assigned. The duties and responsibilities listed are designed to provide typical examples of the work performed; not all duties and responsibilities assigned are included here, nor is it expected that all similar positions will be assigned every duty and responsibility.

Qualifications
Knowledge, Skills & Abilities:

Must have the ability to communicate effectively and remain calm in stressful situations
Ability to work with people of diverse social backgrounds
Ability to take direction and work as a member of a team
High level of flexibility and ability to prioritize appropriately
Ability to present oneself and the agency professionally to internal and external audiences
Ability to regularly lift up to 30lbs
Other:

Sensitivity to the needs of unhoused individuals
Observant of the environment and the people within it
Desire to continually develop skills and increase knowledge
Values being part of a coordinated team
High level of professionalism with internal and external audiences
Strong sense pf accountability
Experience:

Experience working with unhoused individuals is preferred
Experience in customer service is preferred
Experience working in a residential setting is preferred
Education:

High School Diploma or GED
Direct Reports:

This position has no direct supervisory responsibilities.
Computer Skills:

Proficiency in MS Office Suite (Word, Excel, and Outlook) and widely supported internet browsers.
Certificates, Licenses and Registrations:

None required.
Travel Requirements:

Access to reliable transportation.
Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is frequently required to stand, sit, walk, stoop, talk, hear, reach above and below shoulders; use hand and finger dexterity, keyboarding and making and receiving telephone calls. The employee may be required on occasion to lift and or carry up to 20 lbs.

Additional Information
Benefits: Excellent Benefits package available.

Status: Full time/Non-exempt