Senior Manager, Software Engineering

About the job
Who we are
The real world is the next frontier, and at Metropolis, we are creating the artificial intelligence to make it responsive. We are pioneering the Recognition Economy — a future where mundane repetition disappears and being known unlocks access, comfort, and belonging everywhere you go. From transforming parking into a seamless drive-in, drive-out experience for millions of Members to expanding our intelligence layer across retail and hospitality, we are building a world that feels instinctive and magical. The future isn’t coming; it’s here, and we need builders, innovators, and problem solvers to help us create it.

Who you are
Metropolis is seeking a Senior Manager to lead one of our Customer Experience application development teams through our next step function growth phase. As a product-oriented engineering leader with a passion for technology and customer satisfaction, you will drive the future of our products by contributing to a vision and strategy that enables top-notch customer experiences. You will inspire a distributed team, shape a strong engineering culture, and work closely with leads across Product Management, Data Science, and User Research to build an end-to-end mobility platform that impacts the everyday experience of millions of people.

What you'll do
Execute on a multi-year vision and strategy for developing customer-facing product offerings in close partnership with Product Management
Establish the processes needed to achieve operational excellence in system reliability while enabling rapid experimentation and data-informed decisions
Coach your engineering team to bring out their best performance and professional growth
Drive the hiring of top talent and set the cultural standard within Metropolis Engineering
Foster a collaborative environment where the best product and technical ideas are nurtured and brought to life
Manage the delivery of high-impact workflow, dashboard, and data visualization applications
Contribute to improving the customer-oriented mindset competency across the entire Metropolis organization

What we're looking for
5+ years of Management experience and 10+ years software development experience building customer-centric applications and products
Experience scaling and supporting 10+ person teams and building a strong bench of senior individual contributors
Experience in successfully executing and landing initiatives with strategic business impact
Track record of successful cross-functional collaboration while building customer solutions in B2C and B2B settings
Proven track record of designing and delivering large-scale distributed systems and software products in high-volume consumer-facing applications
Excellent written and verbal communication skills with a proven ability to present complex information in a clear and concise manner

While not required, these are a plus:
Previous experience working inside innovative, high-growth environments
Comfort operating in an environment with high levels of ambiguity
Experience with influencing open-source community or industry groups
Experience with leveraging AI technology to streamline engineering activities