Payor Success Associate

What You’ll Do

Payor Success Support
Handle higher level of contacts and back-office processes, including but not limited to:
Health Plan Support
Customer Success inquiries
Unmatched clients/members
VIP escalations
Internal escalations
Ad hoc items, as needed
Prioritize all incoming requests and adjust workflow as needed.
Assist the customer support team with client/member facing
questions, as needed.
Process Improvement
Identify, develop and implement processes that allow Talkspace to continuously deliver new and enhanced services.
Identify and implement improvements to internal processes and
workflows.
Team Collaboration
Work with the product team to identify trending/new issues, including short & long term solutions.
Collaborate closely with other teams, sharing client feedback,
Perform other related duties as assigned.

About You

Bachelor's Degree is preferred.
2+ years of professional experience in Customer Service.
Proficiency working with Jira, Confluence, Google Workplace, Zendesk, Looker.
Attention to detail.
Client-centric approach to work.
Excellent communication and collaboration skills.