Order Desk Assistant

The Role: Order Desk Support – LD East

Availability: Contract hourly, full-time with an ability to work mornings, evenings, overnight shifts, and weekends.

Reporting to the Digital Fulfillment Manager, the Seasonal Order Desk Support is responsible for processing incoming sales orders for picking. The role will be accountable for effectively communicating between internal and external customers to resolve issues with sales orders and fulfill special order requests. As a Seasonal Order Desk Support, you bring LUSH's Leadership Practices into all elements of your business: Be Real, Be Curious, Lead Fearlessly, Adapt and Evolve, Grow Talent, and Live with Purpose.

What you do (responsibilities):

Process incoming sales orders as they arrive, preparing them for picking
Assist with regular duties on the floor when the Order Desk Lead does not require assistance
Coordinate with LUSH Customer Care and Digital Fulfillment teams to resolve issues with sales orders in a timely manner
Maintain communication with and fulfill special order requests from other departments within the business
Assist the Floor Supervisor, Order Desk Lead, and Team Leads with fulfilling and meeting the daily goals
Report directly to the Order Desk Lead and Floor Supervisor
Complete delegated tasks assigned in a timely manner
Who you are (qualifications):

Required:

Current LUSH employee
Has held their current role successfully for one year
Proficient with MS Office Suite (Excel)
Accustomed to working in a highly seasonal, high-pressure work environment
Able to effectively communicate with counterparts in other departments and facilities
Good organizational skills as well as a strong ability to prioritize and delegate
Reliable, consistent attendance, punctual, and dependable
Able to work overnight shifts, some holidays, overtime, and weekends
Preferred:

Previous experience processing Sales Orders in a web sales environment
Excellent problem-solving and communication skills
Experience with ERP systems is an asset
Previous experience or an interest in training and developing staff