Store Manager

Store/Hub Manager

FIGS is looking for an 100% awesome, capable, experienced Store Manager to run point at our Rittenhouse Community Hub in Philadelphia. As the Store Manager, you will oversee all facets of retail operations and the development of our FIGS sales associates. Your primary focus will be driving business growth through exemplary management and delivering outstanding customer experiences. This role entails close collaboration with our leadership team based in Santa Monica.

What you’ll do:

Monitor and improve all sales performance and productivity in line with business objectives
Attract, develop and lead a high performance team of 100% awesome capabilities through effective training and coaching
Ensure stock integrity practices are maintained and back of house are effectively managed for operational success
Develop business strategies, analyze business goals and targets to achieve financial objectives in line with business specific KPIs
Create and foster a dynamic environment while motivating employees to represent the FIGS’ brand, mission and values
Provide weekly reporting on inventory, product performance etc.
Support the Marketing team in achieving daily financial targets
Contribute to visual merchandising efforts and ensure store standards are upheld
Spearhead innovative projects within tight deadlines
Lead by example on the sales floor at least four days per week, offering real-time feedback and coaching to the team
Educate and train team members to deliver exceptional customer experiences
Manage product inventory, including unpacking boxes weighing between 5 to 30 lbs as needed
Accurately track hours and expenses, and review profit and loss statements for accuracy

Qualifications:

6+ years of experience in retail management
2+ years of experience managing high-volume retail operations
Proven track record of driving results and motivating teams
Exceptional conflict resolution skills and the ability to mediate effectively
Strong verbal and written communication abilities
All employees are expected to be available to work “Black Friday” (the day after US Thanksgiving) and from the second week of December (the start of the second week in period 11) until the end of the holiday season, to be defined each year based in part on the time period guests are permitted to return holiday merchandise, on an annual basis
Other must haves:

Knows how to have fun and boost positive vibes
Comfortable in a fast-paced, ever changing environment
Embodies FIGS brand ethos through and through
FIGS Compensation and Benefits

Pay Range

At FIGS, your base salary is one part of your total compensation package. This role's base salary range is between $75,000 and $90,000. Actual base salary is determined based on a number of factors, including but not limited to your relevant skills, qualifications, and years of experience.

Additional Compensation and Benefits

Annual bonus: This position is eligible to participate in the FIGS annual bonus program
Other compensation and benefits offered include:
Comprehensive benefits and perks package focused on your well-being, including premium medical, dental and vision coverage, and full access to wellness services through Breethe and Classpass. 100% FIGS-sponsored life insurance and disability insurance
Amazing 401(k) program, with a company match up to the first 6% of your contribution
Generous paid time off - We have 12 company holidays. For salaried team members, we offer flexible vacation. For our hourly team members, we offer up to 3 weeks of accrued vacation
Meaningful time away for baby bonding, including parental leave, new parent care meals, and a transition back to work for primary caregivers
FIGS sponsored Uber Eats voucher for in-office weeks
Personalized discount code for 50% off all FIGS products, along with a separate code to share with family and friends to enjoy a 25% discount site-wide
Access to FIGS Vet, Discounted Pet Daycare, Discounted Pet Insurance, and so much more…