Help Desk Associate I

Position Summary:
As a member of our MIS/IT division, the Help Desk Associate I is responsible for handling inquiries and troubleshooting hardware, software, and network issues. We are seeking a dynamic individual to join the department who has a commitment to customer services for our users. This position is stationed onsite in the Bronx, NY.

Minimum Qualifications:
High School Diploma or GED is required
1-2 years of experience working in an IT/Help Desk Environment in Microsoft OS environment.
Bilingual Spanish/English, a plus
Proven track record of success in providing an excellent customer service experience. Excellent interpersonal skills, a must.
Preferred Knowledge: Mitel, ECW, Sophos
Preferred Certifications: A+
Customer Service Skills

Key Duties:
Handles phone and email inquires, troubleshooting and managing hardware, software and new requests
Verifies consistency of configurations and desired state.
Performs basic hardware and software installations.
Follows up on outstanding request and ensures timely resolution
Assist users in password changes
Documents and updates all request in the ticketing system.
Removes, replaces and installs hardware equipment.
Other duties as assigned.