Customer Success Manager

🎯 Role: Customer Success Manager
We are hiring a Customer Success Manager to help autism care practices succeed on the Alpaca platform.

This role goes far beyond traditional customer success.
It is about helping providers grow sustainable, high-quality, and revenue-generating practices.

You will work closely with clinicians and practice owners to strengthen operations, decrease time-to-intake, and deliver higher-quality outcomes to more families.

You will act as a trusted advisor, operator, and growth partner.

This is a high-ownership role with direct impact on provider outcomes and company performance.

What You’ll Do
Act as a strategic advisor to providers
Build trusted relationships with clinicians and practice owners.

Diagnose practice challenges and develop actionable growth plans.

Track performance metrics and ensure providers are progressing toward goals.

Share best practices across the network to improve clinical and business outcomes.

Improve product adoption and operational excellence
Help providers use Alpaca’s tools effectively to run their practice.

Surface workflow issues and collaborate with Product and Operations to improve systems.

Translate real-world provider feedback into scalable playbooks and process improvements.

Own outcomes, not just activity
Measure success through provider growth, retention, and revenue performance.

Prioritize high-impact work rather than routine check-ins or reactive support.

Step into ambiguous situations and move them forward with urgency and structure.

Drive practice growth and revenue outcomes
Partner with clinicians to understand weekly billable hours and optimize utilization, scheduling, cancellations, etc.

Identify operational bottlenecks across intake, scheduling, authorizations, documentation, and billing.

Support providers in hiring, staffing planning, and scaling their services responsibly.

🧠 Who We’re Looking For
Work incredibly hard. As a startup, the hours stretch beyond the traditional 9-5, especially as an organization that supports practices across time zones (including Hawaii)

Think like owners and care deeply about real outcomes.

Are comfortable working in fast-moving, high-accountability environments.

Can turn messy operational realities into structured plans.

Communicate clearly and build trust quickly.

Are data-driven and comfortable working with performance metrics.

Are ambitious and excited to grow into leadership roles as the company scales.

Compensation
Manager
$80K – $120K • Offers Equity
Senior
$120K – $160K • Offers Equity