Solutions Engineer

ABOUT THE TEAM

We're a small team solving a big problem. Business fraud costs the financial system billions every year, and the tools built to fight it are slow, expensive, and outdated. We're changing that. You'd be joining a small, close-knit team where ownership is real, customer impact is immediate, and the work you ship matters from day one. We move deliberately, communicate directly, and care deeply about quality. If you want to look back in five years and know you worked on something that changed how trust works across major financial institutions, let's chat!

ABOUT THE ROLE

We're looking for a technical bridge-builder who thrives at the intersection of engineering and customer success. You have a passion for translating complex technical concepts to diverse audiences and enjoy diving into code to solve real-world problems. You're energized by helping customers implement solutions that drive measurable business value.

WHAT YOU'LL DO

Technical Consultation: Help understand customer requirements and design appropriate implementation strategies for Baselayer's identity verification solutions
Implementation Support: Guide customers through API integrations and ensure successful deployment of Baselayer products
Solution Design: Create technical documentation and implementation plans that address specific customer needs
Product Demonstrations: Deliver technical demonstrations that showcase Baselayer's capabilities
Cross-functional Collaboration: Work closely with sales, product, and engineering teams
Technical Documentation: Develop implementation guides and solution architectures for various customer scenarios
Customer Training: Educate customers on Baselayer's products and APIs
Feedback Loop: Collect and communicate customer feedback to product and engineering teams
Continuous Learning: Stay current with industry trends and emerging technologies in the identity verification space
Post-implementation Support: Provide ongoing technical guidance to ensure customer success

MINIMUM REQUIREMENTS

You have 2+ years of experience in a technical role, product management, or customer-facing position
You possess fundamental knowledge of API concepts and web technologies
You're detail-oriented and able to document requirements effectively
You're a natural problem-solver who enjoys finding solutions to complex challenges
You're adaptable and can navigate ambiguity with confidence
You're highly collaborative and enjoy working with cross-functional teams