Operations Manager

POSITION OVERVIEW
We are seeking a dedicated Remote Operations Manager to lead our 100+ remote staff in providing high-quality consulting services to our nation’s veterans. You will be responsible for driving productivity, ensuring mission compliance, and fostering a culture of accountability in a remote environment.

SUPERVISORY RESPONSIBILITIES:
Supervise remote sales workforce with tasks as described below.
Coordination and reporting to senior leaders in the sales function and company executives.

ESSENTIAL DUTIES & RESPONSIBILITIES:

Performance Leadership: Manage day-to-day productivity of remote teams using output-based metrics.

Process Optimization: Identify and remove bottlenecks in our clinical/consulting workflow.

Accountability: Implement and enforce daily reporting standards and team communication protocols.

Veteran Advocacy: Ensure all remote operations align with our commitment to serving military veterans with excellence, empathy, and efficiency.

Compliance Oversight: Maintain strict adherence to HIPAA and VA-related regulatory standards across all remote work channels.

KNOWLEDGE, SKILLS, & ABILITIES:

Strong coaching, leadership, and communication skills.
Experience building and optimizing sales processes and playbooks.
Proficiency with CRM platforms (e.g., Salesforce, HubSpot) and digital communication tools.
Data-driven mindset with the ability to analyze metrics and make strategic adjustments.
Ability to thrive in a fast-paced, remote work environment.

EDUCATION & EXPERIENCE

5+ years of experience managing large remote teams (50+ staff).
Background in medical consulting, healthcare administration, or veteran services.

Proven track record of turning around underperforming teams through structured management.

Strong proficiency in project management software (e.g., Asana, Jira, or Trello) and workforce analytics.

Ability to balance empathy for staff with firm, results-oriented leadership.

PHYSICAL REQUIREMENTS & WORK ENVIRONMENT:
Prolonged periods of standing or sitting at a desk and working on a computer.
Must be able to lift up to 15 pounds at times.
Must be available to work weekends