Front Desk Monitor

The Front Desk Monitor answers telephone calls and takes messages for staff, receives and assists visitors, receives and routes deliveries, aids residents, and controls front door access.

University Family Residence is a transitional family shelter where residents learn essential skills that enable them to meet the challenges of everyday life. To learn more about the program, copy and paste this link into a browser https://www.voa-gny.org/transitional-housing

Minimum Qualifications:

High school diploma or GED preferred.
Must possess a polite and pleasant manner, be efficient and firm, and have the ability to operate a busy front desk/security operation.
Must be able to perform diverse tasks with ease and maintain confidentiality.

Certifications that are required upon hire in accordance with regulatory mandates:

Security License
Fire Guard (F-02)
Certifications that are required within 90 days of hire – VOA will cover the cost:

CPR/First Aid
Coordinator of Fire Safety & Alarms (F80).

Front Desk Monitor Principal Responsibilities:

Greet all visitors; assist them directly or announce their arrival to staff or residents.
Ensure that all clients sign in and out as required.
Route mail and deliveries as required.
Handle or assist in crisis intervention.
Follow assigned procedures in emergency situations.
Conduct rounds at residence as assigned.