Customer Success Manager

Responsibilities

Report to the Regional Manager and Head of Global Customer Success
Manage assigned client accounts and ensure timely and effective account follow-through.
Proactively engage with clients to understand their needs and guide them on best practices for using Convene.
Build and maintain strong relationships with existing clients within the assigned region.
Identify creative opportunities to grow existing accounts through upselling and client referrals, based on customer needs and business requirements.
Attend weekly and monthly meetings and provide regular updates on account status, customer engagement, and opportunities.
Maintain accurate and up-to-date records of client interactions, activities, and opportunities in the CRM system.

Qualifications

1–3 years of experience in Customer Success, Account Management, Sales, Client Relationship Management, or a related role.
Experience in a SaaS environment is preferred; experience in the IT or technology industry is also an advantage.
Strong client relationship management and communication skills, with the ability to understand customer needs and provide appropriate solutions.
Proactive and customer-focused, with the ability to manage multiple client accounts and priorities effectively.
Experience using CRM systems is an advantage.