Patient Advocate

Primary Responsibilities:

Handle inbound and make outbound calls to schedule appointments for patients within American Health Network's specialty practices
Enter information into patient charts and send tasks to clinical sites
Review and check patient insurance eligibility
Ensure patient confidentiality with the handling of all patient health information and medical records
Communicate all progress and issues with the call center management team
Scan and import documents into patient charts
Perform all other related duties as assigned

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

High School Diploma / GED OR equivalent work experience
Must be 18+ years of age OR older
2+ years of experience working in a healthcare OR a customer service position
2+ years of experience in a role requiring clear, positive, and cooperative verbal and written communication skills, as information will be entered into patient records
Experience with computers and Windows based programs
Ability to work full time (40 hours / week), Monday - Friday. Employees are required to work during our normal business hours of 8:00 am - 5:00 pm EST. It may be necessary, given the business need, to work occasional overtime.

Preferred Qualifications:

Call center experience
Experience with call deescalation
EPIC experience

Telecommuting Requirements:

Ability to keep all company sensitive documents secure (if applicable)
Required to have a dedicated work area established that is separated from other living areas and provides information privacy
Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service

Soft Skills:

Excellent verbal and written communication skills
Time management skills
Ability to own tasks and follow a schedule