Operations Manager

Hours are Monday - Thursday 9:30-5:30.

We are an established eyewear manufacturing company seeking a hands-on Operations Manager to oversee daily warehouse and office operations. You'll be the operational backbone of our business - order fulfillment, inventory, customer communications, and billing. This is a hands-on role that requires someone comfortable switching between physical warehouse tasks and computer-based administrative work.

The ideal candidate is highly organized and detail-oriented, able to maintain structure and consistency in daily operations while working closely with the owner.

This is a high-responsibility position for someone who is proactive, dependable, and comfortable taking ownership.

Responsibilities

Warehouse:

• Process fulfill incoming orders (via email, phone, and online) in order of priority
• Pick and pack frames based on incoming orders, and create shipping labels
• Generate invoices in QuickBooks
• Respond to customer emails and handle order-related communications, including notifying customers of missing or backordered items, and shipping status of their orders
• Generate and send customer statements

Office:

• Maintain an organized physical inventory - ensuring frames are properly stored and accounted for
• Conduct audits and reconcile physical stock
• Export and analyze product data using Excel
• Update status (in stock / out of stock) on the website to keep listings accurate

What We're Looking For

• Strong organizational skills and attention to detail
• Comfortable with QuickBooks, Excel, and e-commerce platforms (Wix/Shopify experience a plus)
• Good written and verbal communication - you'll be emailing customers regularly as well as communicating on the phone
• Able to manage multiple priorities and work independently
• Reliable and accountable
• Physical ability to handle and organize product inventory
• Experience in a fulfillment, operations, or office management role preferred