Health Coach Manager

About the Role

As a Health Coach Manager, you’ll lead a team of Board Certified Health Coaches while helping define and scale the future of Future’s Health Coaching experience. This role combines people leadership, operational excellence, and learning & development. You’ll be responsible for coaching a high-performing team, creating scalable training and quality programs, and partnering closely with Product, Clinical, and Operations to continuously improve the member experience.

This is a hands-on leadership role for someone who has both managed Board Certified Health Coaches and has experience building learning programs, workshops, and coaching frameworks.

What You’ll Do
Lead & Develop Coaching Teams

Lead, coach, and develop a team of Board Certified Health Coaches through regular 1:1s, QA reviews, and performance management.

Uphold Coaching Standards & Quality

Design and deliver onboarding, continuing education, workshops, and learning experiences that improve coaching quality.
Develop SOPs, coaching frameworks, QA rubrics, and best practices to create a consistent, scalable member experience.

Drive Operational Excellence

Analyze coaching performance and member outcomes to identify trends and drive continuous improvement.
Lead operational initiatives that improve coaching quality, efficiency, and member outcomes.

Champion Cross-Functional Partnership

Partner with Product, Clinical, Analytics, and Operations to shape the Health Coaching service offering and coach tooling.
Mentor other leaders and contribute to scaling coaching operations across the organization.