HR1 Service Now Developer - Senior Specialist

The HR1 Service Now Developer (IT App Development Senior Specialist) is a technical position involved in the planning, development, implementation, and maintenance of applications and web services developed on the ServiceNow and/or future cloud-based development platforms utilized and shared by all divisions across the agency. This position provides highly complex development to support the team's development and mission. This position reports to the WAMS supervisor.
This position is eligible to telework and is typically not required to report on-site. The default assigned work location of all Health Care Authority (HCA) positions - both on-site and telework eligible positions - is within the State of Washington. This position reports to Olympia, WA. Frequency of onsite work will vary based on business and operational needs. All agency employees are required to report on-site in Olympia on their first and last days of employment to pick up and return state-issued equipment, regardless of telework status or location.
Duties
Some of what you will do:
Lead the design, configuration, implementation, enhancement, and support of ServiceNow case management solutions supporting H.R. 1 program administration, eligibility determination, compliance tracking, reporting, audit activities, and related business processes:
Development and production
Upgrade cycles
Cloning between instances
Plugin activations
Features management
Develop, track, test, and implement system configurations and functionality across the ServiceNow platform:
Maintain system security configurations
Design and implement user interface (UI) policies, data policies, UI actions, business rules and client scripts.
Develop, test, deploy workflow activities, notifications, and approvals.
Develop custom reports, configure service level agreements (SLAs) and perform instance branding and customization.
Design, develop, test, implement, administer, or maintain agency and business unit web applications that interact with databases, web services or data warehouses from software requirements specifications and other related business analysis artifacts.
Apply advanced technical knowledge and considerable discretion to evaluate and resolve complex tasks such as constructing efficient applications through the use of stored procedures, functions, server & user controls, web services (using SOAP, UDDI and WSDL) and standard libraries.
Conduct peer code reviews on products developed by junior or peer positions.
Analyze and assess industry direction and new capabilities to determine if they are applicable to the to the information systems supported.
Develop application and system design documentation in accordance with ADS standards and practices.
Code, compile, and test programs and databases to ensure design specifications are met.
Consult with business owners/users to translate business requirements and offerings into system functionality and automation.
Author and maintain technical documentation.
Conduct periodic user training.
Acts as an advanced level technical resource in the architecting, design, and deployment of modules and features as it relates to the agency's ServiceNow development and production environments.