GIS Support Services Supervisor (IT Business Analyst - Journey)

The Multimodal Planning and Data Division's GIS and Roadway Data Office provides enterprise GIS services that support transportation planning, engineering, maintenance, operations, and data-driven decision making throughout WSDOT. The GIS Services Team administers the agency's ArcGIS Enterprise Portal and ArcGIS Online environments, provides GIS software support, technical consulting, spatial analysis, training, custom cartography, and web-based mapping solutions.
Among the varied range of responsibilities held within this role, the GIS Support Services Supervisor will:

Supervise professional IT GIS technology specialists to deliver GIS helpdesk, web GIS system administration, and GIS technology training services to staff agency wide.
Direct web-based geospatial technology configuration and customization, custom GIS project and product consultation and development, and the development of or access to adult learning resources about GIS technology.
Provide advanced GIS technology business analysis and solution consultation.
Direct administration of the agency's web-based GIS technology and technical processes to enable geospatial web content to meet business needs.
Be responsible for cartographic product development and management.
Provide Emergency Operations Center (EOC) support; and provide active membership/participation to the WSDOT Incident Management Team (IMT).
Serve in assigned Command and General Staff positions in applicable WSDOT EOC's, including responding with little or no notice to a disaster or major incident.

Qualifications

To be considered for this opportunity, the following competencies are required:

GIS Business Analysis

Professional level relevant GIS analyst/specialist work experience providing GIS products and services to business groups within an enterprise environment.
Proven ability to elicit business needs for GIS solutions, determine appropriate platforms, technologies, data sources, and products, and document solution specifications.
Demonstrated professional level knowledge of cartography and spatial analysis principles.

ESRI GIS Technology and Geospatial Data

Demonstrated professional level experience applying ESRI's geospatial technologies to meet enterprise and business unit level business needs, trouble shoot and research technical GIS problems and teach others about the GIS concepts and principles needed to properly apply GIS tools.

Enterprise GIS Portal Administration

Demonstrated professional experience working with ESRI's Enterprise Portal, ArcGIS Online, and other web/cloud SaaS product technologies to develop, manage, and publish web services as a professional, enterprise level public agency.

Geospatial Data Concepts and Cartographic Principles

GIS training /coursework covering geospatial data management, spatial analysis, cartography, or geospatial data science concepts.

Technical Guidance and Instruction

Demonstrated professional level technical writing and presentation skills. The ability to "sell" GIS services and solutions to internal and external stakeholders through demonstrations and public speaking.

Customer Service & Relationship Management

Demonstrated experience maintaining positive relationships with customers and coworkers, both technical and non-technical.

Growth Mindset and Service-Oriented

Actively demonstrates a commitment to learning and growth.
Takes action to meet the needs of others.