ServiceNow Architect

We are seeking an accomplished ServiceNow Architect to lead the design, architecture, and delivery of enterprise-grade ServiceNow solutions across ITSM, ITAM, ITOM, HAM, SAM, and other modules.

The ideal candidate will bring:

Deep technical expertise

Strong consulting acumen

Proven experience implementing large-scale digital service management transformations

The candidate should have:

12+ years of total industry experience

4+ years of experience on the ServiceNow platform

Strategic thinking with a pragmatic, delivery-focused mindset

Strong analytical, problem-solving, and decision-making abilities

Proven leadership, mentoring, and team enablement capabilities

A client-centric approach

Excellent written and verbal communication skills

Key Responsibilities

Lead end-to-end solution architecture for ServiceNow implementations spanning ITSM, ITOM, ITAM, HAM, and SAM modules.

Translate business requirements into scalable, maintainable, and secure ServiceNow designs aligned with platform best practices and the Now Create methodology.

Define technical roadmaps, reference architectures, integration patterns, and data models for enterprise deployments.

Govern platform health, upgrade strategy, technical debt reduction, and adherence to ServiceNow Technical Best Practices (TBPs).

Architect integrations with ERP systems, HRIS platforms, monitoring tools, CMDB sources, discovery tools, and third-party systems using REST, SOAP, MID Server, and IntegrationHub.

Drive CMDB design, CSDM alignment, Service mapping, Discovery, and Event management within ITOM.

Design hardware and software asset lifecycle workflows, Normalization, Reconciliation, License compliance, and SAM Pro publisher packs.

Provide technical leadership to Developers, Business Analysts, and Administrators.

Conduct design reviews and code quality audits.

Partner with clients and stakeholders to present architectural decisions, trade-offs, and value realization outcomes.

Mentor delivery teams and contribute to pre-sales activities, solution estimation, RFP responses, and capability building.

Ensure compliance with security standards, data privacy requirements, and performance standards across all platform engagements.