Desktop Support Engineer

Provide on-site hardware support to 1,700 customers primarily located in the New York office, ensuring tickets are actioned on promptly and in accordance with SLA's

Manage and kick-off automated PC build scripts for various computer builds, depending on job function/responsibility

Deploy new hire hardware to desk locations as provided by HR, ensuring a seamless new hire experience

Perform computer diagnostic troubleshooting steps as guided by technical support documentation

Utilize customer service skills to meet the technical needs of the user community, always keeping customers informed and aware of any delays or issues with support

Maintain Jira ticket queue by providing frequent updates to open issues and adding detailed notes when closing out tickets

Connect hardware and run test scripts to ensure network connectivity on workstations to support new infrastructure deployments

Participate in user workstation relocations (IMAC) in partnership with the Workplace Services team

Perform storage room inventory and tasks to ensure all inventory is updated and assigned to appropriate locations and users

Lead/take part in projects and see project tasks through to completion

Assist in unboxing and preparing equipment for installation including PC's, Monitors, Phones, Printers and various peripherals

Assist and perform various types of cable management and installs including CAT 6 in IDFs, rerouting power cables & strips, etc.

Assist the Technology Operations Engineering teams in other technical efforts and projects as requested by the business.

qualifications:

You should have:

? Passion about customers and service, with a strong will to make a difference

The ability to work in a dynamic environment, prioritizing and multitasking effectively

The ability to demonstrate expertise in all activities associated with providing end user PC support and problem resolution on complex and difficult PC hardware issues

Strong problem-solving abilities and excellent communication, customer handling and interpersonal skills

Strong planning, organizing and prioritizing abilities. Target focused, proactive and keen to spot opportunities to refine and improve processes and service

The ability to deal directly with clients and executives in a friendly and highly confident manner demonstrating excellent communication skills