Specialist, People & Values Operations

Job requirements
Your Background
2–4 years of experience in HR operations, people systems, or people analytics
Strong systems thinking and a passion for process improvement and automation
Advanced proficiency in Microsoft Excel; strong working knowledge of Microsoft Office Suite
Experience with process mapping tools (e.g., Visio, Lucidchart, or similar)
Experience with HR systems such as HiBob, Microsoft Dynamics, NetSuite, or Ivanti is strongly preferred
Excellent communication skills, both written and verbal
Highly organized with strong prioritization skills and attention to detail
Proven ability to manage multiple priorities in a fast-paced environment
Collaborative, service-oriented mindset with strong interpersonal skills
Adaptable and comfortable learning new tools and technologies

Job responsibilities
What You’ll Do
People Operations & Operational Excellence (60%)
Contribute to building a client-obsessed People & Values Centre of Excellence by assessing current-state processes and identifying opportunities to enhance efficiency, employee experience and onboarding
Partner with the team to implement automation and leverage AI to reduce manual work and improve scalability
Support and contribute to the People & Values Operations strategy and roadmap
Develop People & Values Knowledge Management Strategy, roll out with clear guidelines and ensure adoption and upkeep
Uphold and embed company values and leadership principles across People & Values operations
Provide project management support for special People & Values operations projects and initiatives as required

Process, Systems & Governance
Administer and maintain People systems (including HRIS platforms such as HiBob), ensuring data integrity and effective system use
Own and continuously improve core People & Values workflows across the employee journey map(e.g., onboarding, job changes, offboarding)
Develop and maintain clear process documentation, including administrative guides and desktop procedures
Support system enhancements and adoption of new tools to improve operational efficiency
Support the development, review, and maintenance of People & Values policies across geographies, ensuring compliance with employment legislation and best practices

Contingent Workforce, Contract Management and Onboarding (40%)
Develop a contingent workforce strategy, document the processes, rollout and communicate to key stakeholders, maintain and re-evaluate and adjust as required
Own end-to-end contract management for freelance and contingent workers, including agreements, extensions, and tracking
Ensure contractor processes are efficient, compliant, and aligned with internal systems
Act as liaison between hiring teams, legal, and finance for contract-related workflows
Partner with Talent Acquisition and internal stakeholders to support a smooth onboarding experience for the contingent workforce
Support improvements in recruitment and onboarding processes to enhance overall candidate experience