HR Operations Specialist (FLUENT MANDARIN)

We are looking for a highly organized and agile People Operations Specialist to support our APAC People Operations and the broader People Team. This role will serve as a bridge between employees, local stakeholders, and global People teams, ensuring People processes are effectively designed, implemented, and continuously improved.
The ideal candidate combines strong People Operations expertise with a solid understanding of APAC employment practices and compliance, and is comfortable managing projects, coordinating cross-functional stakeholders, and translating requirements into practical operational solutions.
Process & Systems Implementation
Support People Operations Initiatives from requirements through implementation, including new processes, SOPs, systems, and operational enhancements.
Develop, document, and implement standardized SOPs that improve consistency, efficiency, compliance, and the employee experience.
Support the implementation and optimization of time and attendance systems, including requirements gathering, testing, data validation, user acceptance testing, rollout, and post-implementation support.
Coordinate cross-functional stakeholders, track project deliverables, identify risks, and drive issues through resolution.
APAC Compliance & Local Expertise
Apply knowledge of APAC employment laws, regulations, and local HR practices to People Operations processes and projects.
Partner with internal teams and external providers to ensure processes and systems appropriately reflect local requirements.
Stakeholder Partnership
Act as a trusted local People Operations resource for APAC while partnering effectively with regional and global teams.
Translate business and employee needs into clear requirements, recommendations, and actionable solutions.
Support change management and communications associated with new or enhanced People processes and systems.
People Operations & Employee Experience
Serve as a primary point of contact for APAC team members through the People Help Desk, ensuring inquiries are resolved accurately, efficiently, and within established service levels.
Partner with People Operations, People Systems, Payroll, Total Rewards, and other stakeholders to investigate and resolve complex employee issues.