Greeter

POSITION OVERVIEW
At Ralph Lauren, we believe that exceptional luxury experiences begin with the very first impression. As a Doorperson, you serve as the crucial first and final touchpoint in our guests' journey, embodying Ralph Lauren's heritage of timeless elegance and unparalleled hospitality. This role combines the traditional duties of a doorperson with the sophisticated touch of a luxury retail concierge.

You will create lasting first impressions by providing a gracious welcome that sets the tone for our guests' entire store experience. Through your polished presence, warm demeanor, and deep knowledge of the Ralph Lauren world, you'll help transform simple store visits into memorable luxury experiences that reflect our brand's commitment to sophistication and service excellence.

SSENTIAL DUTIES & RESPONSIBILITIES
Customer Experience & Brand Ambassador
Provide a best-in-class welcome experience by greeting and assisting clients entering the store
Demonstrate deep knowledge of the Ralph Lauren brand heritage and current product assortments
Direct clients to appropriate departments and sales associates based on their needs
Support the delivery of personalized luxury client experiences
Maintain professional and polished presentation aligned with Ralph Lauren's brand standards

Operations & Security
Partner with Asset Protection team to maintain store security and safety protocols
Monitor store entrance and exit areas to ensure the safety of clients and employees
Assist with managing client flow during high-traffic periods and special events
Support implementation of store operating procedures to ensure maximum efficiency
Maintain awareness of store layout and team member locations to facilitate client navigation

Team Collaboration
Work collaboratively with sales and operations teams to enhance the overall client experience
Communicate effectively with all departments to support smooth store operations
Participate in regular team meetings and training sessions
Support special store events and promotional activities as needed

EXPERIENCE, SKILLS & KNOWLEDGE
Minimum 2 years of experience in luxury retail, hospitality, or high-end customer service
Demonstrated passion for the Ralph Lauren brand and luxury retail industry
Strong interpersonal and communication skills
Professional appearance and exceptional attention to detail
Ability to stand for extended periods
Flexibility to work retail schedule including weekends and holidays
Must be able to work shifts standing for extended periods
Ability to lift and move items weighing up to 20 lbs