Member Advocate

The “Member Advocate” Role
Our Member Advocates are the front-line of CancerNavigator’s patient service. As a Member Advocate, you will support patients by:

Educating patients on the support available to them and their family through the CancerNavigator Service.
Contacting patients in their hour of need to offer support and serving as a first point of contact for incoming inquiries.
Answering initial questions about our support.
Providing warm handoffs for interested patients to our Nurse Navigators.
Collaborating with our Nurse Navigators to assess patients’ needs and to identify the support we can provide.
Providing non-clinical patient support by assisting with care coordination efforts, including appointment scheduling, medical record coordination, insurance-related needs, referrals, and other administrative aspects of the patient journey.
Collaborating with our Engagement team to develop strategies to reach more patients.

The Requirements
For this role, we are looking for someone with:

1-3 years experience in a patient-facing role (ideally cancer patient-facing): communicating and coordinating with patients about their healthcare needs and problems
Excellent written and verbal communication skills
Demonstrated ability to solve problems and collaborate on a team
Familiarity working across several systems (e.g. call system, EHR/patient portal, Microsoft Office)
Strongly Preferred: Experience placing outreach to engage patients in a program
Spanish fluency is a plus
A genuine passion for supporting and helping patients and families affected by cancer