Client Services Associate

About the Role:

As a Client Services Associate, you will project manage major marketing, communications, and digital advertising campaigns on behalf of some of the country’s most prominent companies, trade associations, nonprofits, and advocacy organizations. In this role, you will be a critical member of an account team to service key client accounts. Day-to-day, you will navigate Applecart’s established processes to project manage the delivery of Applecart’s products throughout a client’s subscription. Additionally, you will work hands-on with our product by building audiences end-to-end and updating and delivering them accurately and efficiently on behalf of clients.

What You’ll Do:

Client relations and account management:

Serve as a core team member on 5-8 client accounts; manage and own the day-to-day tactical execution of product and campaign delivery to ensure on-time delivery
When needed, write the first draft of client communications, including email correspondence in a professional and concise tone
Schedule client meetings and set timelines for delivery
Join client and partner calls to take notes on the topics discussed and share next steps as a follow-up; draft call agendas in advance of client meetings
Proactively communicate clearly and comfortably within account teams and with cross-functional partners, internal subject matter experts and Applecart leadership in written and verbal formats
Stay up-to-date on digital marketing trends, research clients or trends in the news, conduct market research

Audience activation and delivery:

Action all audience creation requests
Create a list of decision makers to target in audiences when needed
Quality check decision maker lists and flag inaccuracies for account leaders to discuss with the client
Follow the established processes to create audiences, such as uploading audience lists to our platform and creating forms for clients to approve audiences before construction begins
Build audiences in our proprietary platform based on clients’ customizations
Ensure our platform reflects clients’ audiences and updates are accurately captured and reflected
Confirm audience sizes and flag unique audience requests with internal teams to ensure projects move forward within the agreed upon timelines
Push audiences for delivery via our onboarding partners, monitor distribution and flag any issues

Reporting:

When needed, create first draft of our standard reports
Review and share feedback drafts of reports from our internal reporting team
Use a strong attention to detail to ensure reporting data is 100% accurate
Cross-functional collaboration:

Work with internal cross-functional partners, such as Media, Platform, and Reporting and Insights on campaign execution
Identify campaign content or draft content, when needed
Compile documentation and tickets and QA assets to launch and manage an Applecart ad campaign with the Media Team

Experiences and Capabilities You Bring:

1+ years of experience in a related role working at one of the following:
At a public affairs, strategic communications, public relations or lobbying firm or agency
In-house in a public affairs, legislative affairs, government affairs, communications, public relations or marketing role
Ability to thrive in a client-facing role and fast-paced, entrepreneurial environment while juggling multiple tasks and projects simultaneously
Strong organizational skills
Excellent written and verbal communication skills; impeccable attention to detail
Proficiency in Powerpoint and Excel, experience with basic graphic design for reporting a plus
Experience producing intuitive, client-ready decks and memos
History of being a self-starter
Strong desire to work in and/or learn digital marketing