Account Manager, Restaurant SaaS & AI

Job Description
Summary

Are you passionate about dining and helping restaurants succeed? At Yelp, our mission is to connect people with great local businesses—starting with dedicated team members like you. Yelp Reservations and Yelp Waitlist help diners discover top restaurants and deliver exceptional guest experiences.

As a Restaurant Success Manager, Multi-Location (Tier 3), you will be the main contact for a portfolio of multi-location restaurant clients. You’ll ensure their ongoing success through proactive communication, account management, and product expertise. You'll onboard new clients, help them maximize Yelp’s solutions, and collaborate with internal teams to drive outstanding results.

We’d love to have you apply, even if you don’t feel you meet every single requirement in this posting. At Yelp, we’re looking for great people, not just those who simply check off all the boxes.

What you'll do:

You will oversee a designated group of accounts and serve as their main point of contact throughout the client lifecycle

You will build and maintain strong relationships through regular communication and proactive support

You will master Yelp’s solutions, train clients, share best practices, and recommend tailored products

You will lead new client onboarding to drive early adoption and long-term success

You will gather client feedback and share insights with internal stakeholders

You will analyze client data, prepare custom reports, and communicate key metrics and insights

You will work with Product, Sales, and Support to address client needs and drive improvements

You will embrace feedback and adapt in a fast-paced environment

You will identify and pursue upsell opportunities based on client goals and usage

You will support account initiatives and participate in limited travel as needed

What it takes to succeed:

You have 3+ years in account in account management, customer success, or client services
You have proven ability to manage a portfolio of accounts through their full lifecycle
You have strong verbal and written communication skills with proven follow-through
You have the ability to interpret data, create reports, and communicate actionable insights to stakeholders
You have a proven track record of cross-functional collaboration with teams like Product, Sales, and Support
You have experience managing customer accounts, ideally in SaaS, tech, or digital solutions
You have a willingness to travel on a limited basis
You will need access to an individual hardline high-speed internet connection in your workspace. This job cannot be performed using satellite internet or a mobile hotspot

What you'll get:

Effective your first day: Full medical, vision, and dental coverage
Mental health support and services via Modern Health
15 days PTO (accrual begins on date of hire and increases with 2+ years of tenure thereafter), 7 paid wellness days, 12 paid holidays, plus one floating holiday
Up to 14 weeks of parental leave
Monthly wellness subsidy
Flexible spending account
401(k) retirement savings plan
Employee stock purchase plan
Professional development reimbursement
Work from home reimbursement