Senior Operations Manager

People

• Assist in the hiring process of new Team Members

• Assisted in coaching, training, and supporting other operations. Managers

• Set team goals that are in alignment with the GM's vision and overall organizational goals

• Share scores visually and celebrate the wins with the team

• Identify potential leaders and help them develop and grow both Operationally and

Relationally

• Communicate effectively, share ideas, & take a positive approach to all situations

• Create a LEAN culture and mindset and encourage 2-second improvements to be shared

Daily

Hold team members accountable to all policy standards, for example, timeliness, grooming, cell phones, uniforms, etc.
Train and develop Team Members in all areas and systems, work with Dir. Of Talent
Development for areas of focus

Provide both formal and informal feedback to the team on an ongoing basis
Assist the training department with setting up 30-day feedback sessions with New Hires
Ensure Disciplinary action is given fairly and consistently

Quality & Customer Experience

Ensure we are executing proper procedures in order taking, hospitality behaviors, speed, and accuracy, and provide ongoing feedback to TM and the training team.
Protect the customer experience by ensuring packaging, food presentation, and quality that meet or exceed Chick-fil-A standards.
Ensure your day parts consistently and systematically meet cleanliness standards (Front Counter, Dining Room, Rest Rooms, lot, BOH, etc.)
Execute Lean Chicken Entrée at all times
Use RQA, ROE, and CEM findings to ensure consistency and quality of products and behaviors. Address areas of improvement immediately. Work with the training team to address problems and create an action list.
Maintain a Culture of Food Safety
Maintain a clean and organized environment
Ensure FOH and BOH Inventory is organized properly
Partner with the training team to execute training and roll-out of new products
Assess current systems and implement ideas for improvement

EDUCATION

● High School Diploma or equivalent, Bachelor’s Degree plus

WORK SCHEDULE AND SECONDARY RESPONSIBILITIES

Hours are not guaranteed but are predictably assigned in accordance with the NYC Fair Work Week Law. Hours

are subject to change based on business needs and are assigned based on an individual’s availability, work performance, and dependability.

Must maintain an average work week with a minimum of 38 hours a week but not more than 45 Hours

(Exempt/Salary Position)

Must be available to work on Saturdays

WORK ENVIRONMENT

The hours of work can be long and the work physically demanding, so employees may find the job tiring. The restaurant environment is likely to be noisy and busy, which can all be stressful. Managers are also on their feet for most of the shift, so comfortable shoes must be worn, and the job is unsuitable for anyone with back problems. Stamina and physical strength are also important; employees are expected to lift and carry heavy items regularly (at

least 25 lbs). Senior Operations Manager may be expected to start work very early or work at night. Team morale and positivity are very important and a part of the Chick-fil-A culture.