Appliance Service Technician

At GE Appliances, we put our people first, and that includes you. Here’s what you can expect as part of the Bodewell team:

• Annual wage increases and uncapped incentive opportunities
• Service van provided
• Laptop computer and smartphone
• Uniforms, work boots, and specialized tools
• Medical, dental, vision, and life insurance on DAY ONE
• 401K and tuition reimbursement
• Paid vacation and paid holidays
• Career growth opportunities and continuous technical training

Competitive hourly rates: $24 – $35+ base, depending on experience, certifications, and location.
Position
Appliance Service Technician (Manhattan, NY)
Location
USA, Manhattan, NY
How You'll Create Possibilities
As a Bodewell Appliance Care Technician, your responsibilities will include:

Diagnosing and completing in-home repairs on GE Appliances' major appliances
Using sound judgment to recommend repair vs replacement based on cost-effectiveness and customer needs, prioritizing repairs whenever practical.
Promoting and selling service contracts, water filters, and related products/appliances as appropriate, always focusing on value-driven solutions and the best customer experience
Operating an assigned Bodewell service van to customer locations
Accurately documenting repairs, routes, and work activities
Participating in training sessions, meetings, and events to maintain industry expertise
Managing inventory and maintenance of your service vehicle
Delivering high-quality service and maintaining strong customer satisfaction
Following all safety protocols to protect yourself and others
What You'll Bring to Our Team

Minimum Qualifications:

HS Diploma or General Education Degree (GED)
1+ years of experience with appliance repair, electrical, mechanical, HVAC, or property maintenance
Ability/experience diagnosing and repairing major appliances
Excellent customer service and communication skills with a responsive, professional approach.
Basic computer aptitude including proficiency in Microsoft Office Suite specifically Microsoft Outlook and Microsoft Teams.
Ability to work a flexible schedule with some Saturdays as needed
Have and maintain a valid state driver's license and successfully complete background check, physical, and drug screen.
Must have or be willing to obtain CFC Certification within 6 months.
Wear uniform & maintain standards of personal grooming & appearance consistent with GE Appliance values
Self-directed and solid team player
Ability to deescalate situations and rebuild customer confidence in our products
Ability to perform the essential functions of the position, with or without accommodation, including, but not limited to:
Ability to step up, into, and out of a van and sit for extended periods of time
Ability to handle/work with parts/equipment which may be hot, cold, and/or wet
Ability to use often powered hand tools and occasional use of vibratory tools/equipment
Ability to handle and lift parts or materials min. of 77 lbs. lifting/carrying and 70 lb. pushing/pulling is required

Preferred Qualifications:

6 plus months of experience with Refrigeration repair
Experience using Salesforce or similar customer relationship management (CRM) systems.
CFC Certified
Certification in appliance repair or associate’s degree preferred
Read and interpret wiring diagrams, schematics and other service information.