VENDOR MANAGEMENT / LICENSE SPECIALIST

This position is open to the public and all current City employees covered under the City's collective bargaining agreement with AMERICAN FEDERATION OF STATE, COUNTY, AND MUNICIPAL EMPLOYEES (AFSCME) - BARGAINING UNIT 1, 3, 4 & 5. Only employees in City job titles in this bargaining unit are eligible to bid.

Under supervision, coordinates vendor and licensing agreements for the following information technology roles: Vendor Management, Contract Management, Licensing & Software Management, or Asset Management, and performs related duties as required

This class is assigned to the Functional Support Information Technology Job Family, which consists of positions that plan, manage, and deliver business functional activities in support of business performance

ESSENTIAL DUTIES

Supports the execution of the City's IT vendor management strategy to ensure vendors deliver value across IT products and services, including hardware, software, consulting, application development, and infrastructure

Works to ensure IT vendors are delivering maximum service under their contracts, which include contracts for products (hardware and software) and/or IT services (consulting, applications, development, infrastructure)

Participates in the evaluation of technology service providers to ensure alignment with established business strategies and technical standards

Assists in identifying opportunities to optimize vendor performance and value in alignment with the City's technology goals

Supports the creation, management, maintenance, and organization of a centralized contract and vendor repository to streamline vendor oversight, compliance tracking, and renewal management

Prepares and maintains reporting on vendor performance, including quality, responsiveness, delivery timelines, and service levels

Works with internal colleagues and departments to ensure they have the appropriate information and support needed for vendor-related initiatives

Serves as a point of contact for vendors on day-to-day matters; escalates strategic or complex issues to senior leadership as needed

Collaborate with finance, legal, accounts payable, procurement, and IT teams to support vendor-related processes

Assists with vendor audits and risk assessments, ensuring compliance with contractual and operational standards

Works with asset management organization and resources to track hardware and software inventory

Provides appropriate support/training to staff as it relates to vendor relationships and license management

Develops and manages relationships with sourcing and procurement internal teams and departments

Builds and maintains productive working relationships with external vendors and internal procurement resources under senior leadership direction.

Partners with departmental contracts teams to manage a contracts repository and portfolio to support contract negotiation, vendor management, mission, goals, and objectives