CONTENT MANAGER

This position is open to the public and all current City employees covered under the City's collective bargaining agreement with AMERICAN FEDERATION OF STATE, COUNTY, AND MUNICIPAL EMPLOYEES (AFSCME) - BARGAINING UNIT 1, 3, 4 & 5. Only employees in City job titles in this bargaining unit are eligible to bid.

BID INSTRUCTIONS: Apply on the bid site: ;/strong> AND

1. Check the box on your profile titled "Currently employed by the City of Chicago."

2. Enter your employee ID (located on your pay stub labeled 'payee/employee number')

3. Select your correct bargaining unit

FAILURE TO FOLLOW THESE INSTRUCTIONS WILL RESULT IN A REJECTED BID APPLICATION

Applications for this position will be accepted until 11:59 pm CDT on 09/8/202 6

Under supervision, assists in the development of a consistent brand identity for the City's technology platform, and performs related duties as required.

This class is assigned to the City's Design Information Technology Job Family, which consists of design specialists who simplify the design and makeup of hardware, software devices, and user interfaces for products.

ESSENTIAL DUTIES
Analyzes content performance and uses data to assist in the direction of content strategy
Designs new types of high-impact content to meet the evolving needs of residents, visitors, and businesses
Participates in the collaborative content planning process, including brainstorming, refinement, and finalization of content topics for editorial calendars
Collaborates with project teams to ensure content plans align with departmental and citywide goals
Uses information such as metrics and statistics to create multimedia content that raises awareness of City programs and services
Leads the on-time creation and delivery of high-quality and engaging content to meet the needs of target audiences
Works with colleagues across Digital and Web Services and City departments to source and contextualize relevant research and data for content development
Forecasts content performance to collaboratively inform longer-view decisions on team capacity and the breadth and depth of content coverage
Curates and updates content originating from other City departments to keep public information accurate and current
Works to collaboratively formulate and execute change initiatives that will keep teams, systems, and content up to date
Applies established City content standards, including accessibility and plain language guidelines, and helps evaluate and improve content usability and readability across formats and platforms
Supports improvements to content operations and workflows that align with day-to-day business needs