Staff Software Engineer, Voice AI Platform

As a
Staff Software Engineer on this team, you'll take ownership of significant projects end-to-end: designing systems, driving execution across the team, and making the technical decisions that shape how the platform grows. You'll work closely with product, engineering, and stakeholders across Toast to turn ambiguous problems into reliable, scalable systems.

About this roll* (Responsibilities)

Design, build, deploy, and maintain highly resilient and scalable backend services, applications, and core platform components supporting Toast's Voice AI platform used across teams

Conceive and lead complex, cross-cutting projects from design through production, owning outcomes and driving alignment across stakeholders and across a broad range of stakeholders

Shape the technical direction on your team and beyond by making architectural decisions, defining patterns, and reducing complexity for the engineers and teams that depend on your work

Build and evolve integrations with AI platforms and internal Toast systems, making pragmatic tradeoffs between speed, reliability, and long-term scalability

Establish and implement patterns for observability, monitoring, and evaluation frameworks for AI-powered systems, using production data to understand and continuously improve system behavior

Set and hold the bar for engineering quality and best practices through standards, patterns, and written guidance that others naturally adopt, raising the bar for the team and the broader organization

Mentor engineers at all levels through code reviews, design feedback, and technical guidance