Customer Service Representative

Benefits:
401(k)
Competitive salary
Health insurance
Training & development

We are a worldwide leader in providing our clients couture packaging solutions, custom ribbon, luxury gift boxes, and specialty packaging bows for over 30 years. Seeking a Customer Service Representative to serve clients by providing product and service information, order entry, order tracking, customer support, and follow-through, as well as resolving product and service problems. This position requires a detail orientated self-motivated individual who will develop strategic plans necessary to meet company goals and objectives.

Duties:

· Maintains a respectful, positive attitude at all times.

· Attracts potential customers by answering product and service questions; knowledgeable in suggesting information about other products and services.

· Receives, process and verify the accuracy of customers’ orders by utilizing the organization’s internal computer systems and customer purchase order.

· Initiate required action in response to customer request to change and or cancel order, update order accordingly and advise the necessary departments of the changes.

· Maintains customer records by updating account information.

· Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.

· Recommends potential products or services to management by collecting customer information and analyzing customer needs.

Skills/Qualifications:

· Prior Customer Service experience. Must work well under pressure.

· Rapid learning skills.

· Detail Oriented, analytical, problem solving, and quality focus.

· Ability to create and understand documentation

· Excellent listening skills & phone mannerisms.

· Ability to resolve issues, demonstrates self-control.

· Multi-tasking.

· Strong communication and organization Skills.

· Must work well under pressure.

· Punctual. Self-motivated.

· Willing to train however prior Customer Service experience a plus.