Technical Engineering Manager

A cross-functional and autonomous position involved in coordinating tasks between various teams and departments (Engineering, Quality Engineering, SRE, Release Management, Product, Architecture, TPMs) to ensure the high-quality delivery of software. This person has a strong technical aptitude, a hands-on software development background, strong problem-solving skills, and functions as the "grease" to keep a complex system with a host of moving parts operating smoothly. This innovative leader coaches and mentors their direct reports to achieve personal and professional growth. They cultivate a collaborative, engaging, fast-paced, and result-oriented environment. This person is hands-on and engaged with their teams and responsible for evaluating individual and team performance metrics to maximize team efficiency. They can drive technical discussion/triage/research and help determine root cause analysis.
Essential Duties & Responsibilities

Working with Product Engineering teams to deliver functional requirements and ensure features are built to specifications

Hands-On Contribution (20-30%): Write and review code, debug complex issues, design and evolve APIs, and deliver scalable platform services.

Lead, mentor, and inspire a team of software engineers, providing guidance, support, and feedback to foster their professional growth and development.

Build architecture design, ensure the quality of architecture and design of systems, influence product roadmap, introduce new technologies and take ownership and responsibility over new projects.

Cross-Functional Collaboration: Partner with Product, Security, Architecture, and Operations to align engineering execution with business outcomes.

Continuous Improvement: Identify bottlenecks, reduce technical debt, and drive scalability, resilience, and cost-efficiency.

Delivery & Engineering Excellence: Define and track KPIs (deployment frequency, MTTR, test coverage, SLA adherence); balance speed with quality, improve and maintain the team's Say/Do ratio by managing resource allocation, workload distribution, and project priorities to ensure timely delivery of high-quality software solutions.

Maintain a deep understanding of software development technologies, trends, and best practices and provide technical guidance and expertise to the team.

Oversee and manage on-call incidents, including troubleshooting and resolving critical disruptions to ensure minimal downtime around the functionality of your team.

Drive the adoption of modern development practices, tools, and frameworks to improve productivity and product quality.

Promote a culture of collaboration, accountability, and continuous learning within the team.

Champion innovation and experimentation, encouraging team members to explore new technologies and approaches to solving complex problems.

Working with Product Management to collaborate through creative brainstorming sessions and assist in writing requirements for technical debt

Reporting accomplishments, goals, issues, and deliverable statuses to effectively manage stakeholder expectations

Establishment of performance goals for all direct reports

Continuing education with regards to management philosophies, knowledge of the banking industry, as well as applications that will be specific to segments of our client base