Trade Support Specialist

Looking for business background and technical knowledge with equities, FIX Protocol experience with solid documentation and SQL reporting capabilities.

- Troubleshoot issues related to trading and front office.

- Someone who knows equity business and they would be facing traders, talking with compliance and other internal stake holders.

- Level 1 to 1.5 in handling the software in trading system - can communicating properly, critical thinking.

Job Description:

Provide direct front office technology support to Equities traders, middle office users, and Compliance teams on the trading floor
Monitor trading platforms and FIX network connectivity to ensure system stability and availability
Diagnose and resolve real time trading issues, including detailed investigation of compliance related inquiries
Communicate major incidents, impacts, and resolution status clearly to key stakeholders and senior management
Gather, analyze, and document business requirements from traders, ensuring proper tracking, prioritization, and transparency
Translate business requirements into clear functional specifications for vendor and internal development teams to deliver enhancements
Share end-to-end business workflows with Support and QA teams to strengthen regression testing and operational readiness
Maintain and continuously improve the knowledge base, support runbooks, scripts, and technical documentation
Qualifications:

Over 5 years of experience supporting mission critical front office trading applications within Equities, including U.S. Market Making, ETFs, Electronic Trading, Global Program Trading, and Convertible Bonds
Strong understanding of high touch trading workflows, FIX protocol, OMS platforms, IOI processing, market data, and CTM flows, Tidal or other scheduler systems
Proven experience handling regulatory and compliance driven requests and inquiries, including Reg NMS, Reg SHO, CAT, ACT, ORF, and TRACE
Proficient with, SQL querying, JIRA for issue tracking, and Excel for operational analysis and reporting
Demonstrated ability to build effective relationships and collaborate across front office, middle office, and control functions
Excellent written and verbal communication skills, with the ability to convey complex technical issues to nontechnical stakeholders
Strong analytical and problem-solving skills with a high level of attention to detail
Self-motivated and adaptable, with the ability to prioritize and execute effectively in a fast paced, high-pressure trading environment
Experience with scripting and automation tools is a plus
Soft Skills:

Highly self-motivated with a strong sense of drive and accountability
Confident, dependable, and consistently reliable
Proven ability to work independently on complex issues and projects
Effective collaborator with strong teamwork skills
Excellent written and verbal communication abilities
Strong critical thinking and problem-solving skills
Detail-oriented with solid documentation and reporting capabilities