Global Manager of Technology Training & Enablement

This role is responsible for leading the firm's global technology enablement strategy, modernizing how lawyers and professional staff are trained on technology, innovation tools, and AI-enabled platforms. Sitting at the intersection of IT, Learning & Development, and Innovation, this position will bridge the firm's technology strategy with its end-users. The manager will partner with various internal teams to design high-impact, modern learning experiences that are practical and immediately applicable to daily work.

Responsibilities:
Lead the global IT training function and develop a firmwide technology enablement strategy aligned with business priorities and the innovation agenda
Set the vision and roadmap for the enablement function in alignment with the firm's strategic priorities
Collaborate with the Global Learning and Development team to integrate technology training into the overall learning program
Manage and develop the global IT training team, including setting priorities, resource planning, and performance management
Partner with various departments to align training with the firm's evolving technology environment and rollouts
Ensure training on AI and emerging technologies incorporates responsible-use expectations, confidentiality, and data security
Build strong stakeholder relationships across the firm's global offices
Develop and propose a global technology training strategy for all levels of the organization
Create and deliver practical training on emerging technologies, including generative AI, document automation, and workflow tools
Serve as a strategic advisor on technology adoption, helping project teams identify user impacts and training needs
Develop modern, high-quality learning content, including short-form videos, microlearning, and quick-reference guides
Manage and curate content within the firm's LMS, maintaining a current and accurate global library
Establish measurable training goals and reporting on participation, satisfaction, adoption, and effectiveness
Manage vendor relationships as needed, including outside training partners and content developers

Requirements:
Bachelor's degree required; advanced coursework in education, instructional design, technology, communications, or a related field preferred
Significant experience leading technology training, learning design, or technology adoption programs in a law firm, professional services firm, or similarly complex global environment
Strong leadership and people-management skills, with the ability to lead through influence in a matrixed environment
Demonstrated ability to stay current on emerging technology trends, including generative AI, legal AI platforms, and workflow automation
Experience creating modern digital learning content and using authoring tools such as Articulate 360, Rise, Camtasia, or similar platforms
Strong facilitation, presentation, writing, and content-structuring skills
Strong project-management skills and the ability to coordinate workstreams across multiple offices and time zones
This is a hybrid role with a significant in-office component, requiring work from the office the majority of the workweek