UX/Product Lead / Financial

As a UX Lead, you'll play a critical role in shaping the future of the company's flagship digital platform by designing end-to-end experiences for internal users across the loan lifecycle. This is a highly collaborative individual contributor role where you'll partner with Product, Engineering, Risk, and Operations to simplify complex business processes into intuitive, scalable workflows. You'll have the opportunity to influence product strategy, solve challenging UX problems, and create meaningful experiences that improve efficiency for thousands of employees while ultimately enhancing the customer experience.

This is an excellent opportunity for a senior product designer who enjoys working on complex systems rather than consumer marketing pages. You'll help define how large-scale operational platforms evolve, contribute to a growing design system, and work alongside cross-functional teams that value thoughtful design, accessibility, and measurable business outcomes. If you're passionate about solving difficult workflow challenges, influencing product direction, and building enterprise software that makes a real impact, this is an outstanding opportunity.

This is a C2H hybrid position based in Baltimore, MD, requiring three days per week onsite (Tuesday through Thursday). The company offers competitive compensation, excellent benefits, and the opportunity to join a well-established organization that continues to invest heavily in digital transformation and employee growth.
Required Skills & Experience
7+ years of experience in Product Design, UX Design, or a related discipline
Experience designing end-to-end user experiences for complex systems, platforms, or enterprise applications
Strong systems thinking with the ability to simplify complex workflows and business processes
Experience collaborating closely with Product Management, Engineering, and cross-functional stakeholders
Experience designing within Agile development environments
Strong communication, presentation, and stakeholder management skills
Experience incorporating AI-powered tools into day-to-day design workflows and identifying opportunities where AI enhances user experiences
Desired Skills & Experience
Bachelor's degree in Design, Human-Computer Interaction, or a related field (or equivalent experience)
Experience designing internal tools, operational platforms, or workflow-driven enterprise software
Background in financial services or other highly regulated industries
Experience contributing to or maintaining scalable design systems
Familiarity with accessibility standards and inclusive design best practices
Interest in emerging AI technologies and modern product design methodologies
What You Will Be Doing Daily Responsibilities
Design end-to-end experiences across complex operational workflows supporting the lending lifecycle
Translate highly integrated business systems into intuitive, scalable user experiences
Partner closely with Product, Engineering, Risk, and Operations teams to define and deliver product solutions
Use customer insights, analytics, and research to iterate on designs and improve business outcomes
Contribute to and evolve the company's design system while ensuring accessibility and consistency across digital experiences
The Offer
You will receive the following benefits:
Competitive Salary
Annual Bonus
Medical Insurance
Dental Benefits
Vision Benefits
401(k) with Company Match
Employee Stock Purchase Plan
Tuition Reimbursement
Paid Time Off
Paid Holidays
Paid Volunteer Time
Hybrid Work Schedule