Lead Desktop Support

Role Overview

This is a fully onsite position responsible for supporting a New York Design Office. This role requires an individual with a technical background, communication skills, and a proactive mindset to ensure the seamless operation of technology for the executive and design teams. The successful candidate will act as a primary point of contact for executive-level users, delivering prompt and effective assistance.

Key Responsibilities
Provide personalized, in-person, and remote technical support to executives and designers, including troubleshooting hardware and software issues, resolving connectivity problems, and assisting with system configurations.
Support high-visibility meetings, such as Board of Directors meetings, quarterly earnings calls, and international business meetings.
Collaborate with internal IT teams and external vendors to resolve complex technical issues and implement customized solutions.
Conduct regular technology assessments, identifying opportunities for improvement and implementing strategic initiatives to enhance productivity.
Develop and maintain comprehensive documentation of IT setups, configurations, and procedures.
Proactively identify potential security risks and vulnerabilities, implementing measures to safeguard devices and data.
Provide training and guidance on the effective use of IT systems, tools, and applications.
Be available for on-call support for escalated requests during non-business hours on a scheduled rotation.
Required Qualifications

Experience:
Must have at least 5+ years of experience working in an IT support function.
Must have at least 2+ years of experience in an Executive IT support function.
Must have experience providing AV support, including technology deployment, for meetings.

Technical Skills:
Operating Systems: Windows OS, macOS, and Apple iOS.
Management Tools: Jamf, AirWatch WorkspaceOne.
Productivity Suites: Google Suite, Office Suite, Adobe CC.
Ticketing Systems: JIRA.
Conferencing: WebEx and Zoom.
Networking: TCP/IP, DNS, VPN, WIFI.
Directory & Scripting: Active Directory, PowerShell, Command Line, Terminal.