Account Manager

Who we are and what we do

Contra is building the world’s first professional network for independent creatives and the companies that hire them. We are commission-free, global, and focused on enabling the future of flexible work. Alongside our network and marketplace, we’re launching new product lines including Contra for Companies, Contra Ads Network, and Creative Human Data for AI labs and creative-tool companies.

We've raised over $51M from leading investors like NEA, Unusual Ventures, and Cowboy Ventures - and we're just getting started.

About You:

You’ve spent a few years in a client-facing startup role (partnerships, account management, customer success, or sales ops).
You’re comfortable owning partner calls end-to-end: onboarding, check-ins, problem-solving, and expansion conversations.
You’ve been part of upsells or expansions before and know how to grow accounts naturally by driving real value.
You’re proactive and take ownership from day one - you don’t wait for direction, you make things happen.
You’re highly organized and able to manage a high volume of partners and priorities at once.
You’re relationship-driven and know how to build trust with senior roles at partner companies.
You’re creative in finding new ways to drive partner success and growth.
You’re data-minded and use insights to identify expansion and upsell opportunities.
You think in systems - building repeatable, scalable processes excites you.
You care deeply about quality and the partner experience, balancing efficiency with a human touch.
You don’t need the perfect resume - just a genuine drive to make an impact and excitement about our mission.

Responsibilities:

Activate new partners: Own the onboarding process from sales handoff, setting partners up for success from day one.
Expansion: Find new and creative ways to expand how partners use Contra.
Upsell: Turn existing partners from a $12k/year customer into a $100k+/year customer.
Support: Manage partners by responding quickly and solving issues efficiently.
Scale: Build repeatable, efficient systems to support partners as we grow.
Organization: Stay organized and efficient to manage a high volume of partners and priorities.
Human touch: Keep every outreach personalized—whether written, video, or live.
Requirements:

3+ years in partnerships, account management, customer success, or sales ops (startup experience a big plus)
Experience leading client calls and owning external relationships
Ability to build relationships with leadership teams.
A strategic, relationship-driven mindset with strong sales acumen and a passion for building impactful partnerships.
Passion for working in a fast-paced startup environment.
Requirements:

Based in NYC, USA
In office (Brooklyn) 5 days per week
Total Comp:

Salary
Base: $100,000-$120,000
Commission
Medical, Dental, Vision Benefits
401k Matching
We will provide you with a company laptop on your start date
Interview Process

Intro Call with Recruiting Team (20 minutes)
Interview with Hiring Manager, Zoë (40 minutes)
Paid Presentation + Case Study, Zoë and Ben (60 minutes)