Senior IT Administrator

You will contribute by:
In this role, you’ll serve as the first point of contact for IT support at Hover, working directly with employees through Jira, Slack, and in-person interactions to resolve issues quickly and thoughtfully. You’ll take ownership of problems from start to finish, digging into root causes and delivering reliable solutions that help teammates stay productive. You’ll also play a key role in the hire-to-retire experience, ensuring new employees have a great first day through system setup, hardware provisioning, and live onboarding support. You’ll manage our SSO authentication environment in Okta for internal user access, maintaining security groups, building out SAML integrations, and evolving the system as appropriate as user identity innovations occur. In partnership with our Workplace teams in San Francisco and New York, you’ll help keep office networks, conferencing systems, and AV technology running smoothly, while continuously improving how IT services are delivered as Hover grows.

Your background includes:
2-4 years of experience providing end-to-end IT support in a fast-growing start-up environment, predominantly in macOS with some Windows
Cloud-first thinking with hands-on experience working with the latest SaaS IT systems, including Jamf, Google Workspace, Okta, Intune, etc.
A demonstrated track record of managing SAML IDP environments, specifically in Okta. You have advanced experience implementing Zero Trust, Device Trust, and certificate-based identity management.
Use of one or more common IT helpdesk systems to manage requests (Jira Service Management preferred), with experience improving usability and automation in that platform
Experience creating a productive office environment by deploying and maintaining simple and reliable conference room systems, networking, and desk technologies
Proven analytical and creative problem-solving abilities, with the ability to dig into root causes and core issues behind sometimes ambiguous customer requests
Ability to juggle multiple–often competing–priorities and triage issues by severity and urgency
A solid understanding of the risks and opportunities of AI in today’s workplace, both for IT use and the company as a whole
Previous experience working towards individual and team service level agreements for customer satisfaction, ticket response rates, and ticket closure rates

Nice to have:

Apple Certified Support Professional certification or equivalent
Okta Certified Professional
Endpoint vulnerability detection and remediation experience: EDR, CrowdStrike Falcon, etc.
Experience responding to evidence collection requests for SOC 2 Type II or similar security compliance frameworks