Senior Desktop & Application Engineering Lead (Supervisor)

About the Role
A premier, major law firm in New York City is seeking a Senior Desktop & Application Engineering Lead / Supervisor. This pivotal role blends strategic desktop engineering leadership with hands-on oversight of enterprise application implementations, infrastructure, and servers. You will lead a high-performing technical team, drive critical legal technology upgrades, and serve as the ultimate escalation point for complex Level 3 environment issues.

Key Responsibilities

Team Leadership: Supervise and mentor desktop and application engineering team members.
App Ecosystem: Oversee the lifecycle, configuration, and deployment of enterprise legal applications.
System Upgrades: Lead firm-wide application and server implementations, configurations, and upgrades.
Tier 3 Escalations: Act as the final technical escalation point for complex system anomalies.
Infrastructure Management: Monitor performance across VMware, Hyper-V, AVD, and Citrix environments.
Process Automation: Utilize PowerShell scripting to automate deployments and streamline workflows.
Required Qualifications

Experience: 7 10+ years of progressive desktop, application, or systems engineering experience.
Leadership: Proven track record in a team lead, supervisor, or management capacity.
Legal Tech: Advanced hands-on experience with iManage Work 10, Litera, BigHand, IntApp Time, and Adobe.
Core Microsoft: Expert knowledge of M365, Intune, Windows, Active Directory, GPO, and OneDrive.
Virtualization/Tools: Deep familiarity with VMware, Hyper-V, AVD, Citrix, ControlUp, and Wireshark.
Industry Background: Prior experience in a large law firm or professional services environment is highly preferred.
Logistics: Must be local to NYC to commute onsite 1 2 days per week.