Care Coordinator Manager

Key Responsibilities
Operations Oversight: Direct daily departmental operations, refine service workflows, and ensure high standards of efficiency and service delivery across the care management department.
Team Leadership & Supervision: Serve as the functional head of the care management team, providing direct supervision, guidance, and ongoing support to care coordinators.
Client Intake & Assessment: Conduct thorough intakes to assess client needs, serve as a primary contact for complex cases, and coordinate tailored support services.
Service Scheduling & Volunteer Placement: Schedule required services and collaborate on identifying and placing volunteers to fulfill client support requests.
Quality Assurance & Collaboration: Maintain high-quality, coordinated care by conducting regular team meetings, monitoring service tracking, and ensuring full compliance with BCGW standards.

Qualifications & Requirements

Education & Experience: Bachelor’s degree in Social Work (BSW), Human Services, or a related field required (MSW/LCSW or equivalent counseling degree preferred). Prior experience in healthcare, care coordination, or social services supervision is highly desired.
Mission-Aligned & Cultural Awareness: Strong alignment with BCGW’s mission, deep familiarity with Jewish customs and traditions, and comfort engaging with community members across all Jewish backgrounds.
Leadership & Stress Management: Proven ability to manage operations, lead a team, and maintain a calm, reassuring demeanor in time sensitive and emotionally charged situations.
Interpersonal & Communication Skills: Exceptional active listening skills, empathy, and utmost respect for client confidentiality and professional boundaries.
Technical Proficiency: Experience with Google Workspace, Microsoft Office, and database or care tracking software. Working knowledge of Square Space and Social Media platforms a plus.