Salesforce Technical Lead

Fordham University has an excellent reputation as a dynamic institution located in New York City. Founded in 1841, Fordham enrolls more than 16,000 undergraduate and graduate students in its 9 Colleges and Schools.

Fordham University offers a comprehensive and competitive benefits package to its employees, which includes medical, dental, vision, life, and disability insurance.
We offer tuition remission for employees and their dependents
A generous employer match towards a 403(b) retirement plan.
As a tax-exempt organization under section 501(c)(3) of the Internal Revenue Code (IRC), Fordham is considered a qualifying employer for the Public Service Loan Forgiveness (PSLF) program, a federal program designed to forgive student loan debt for employees of certain public and certain nonprofit employers.
As part of its work-life balance program, the University provides generous PTO including 15 vacation days, 12 sick days, 2 personal days, 6 summer Fridays, and holidays that include paid time off between Christmas and New year.
University employees have access to the Employee Assistance Program (EAP). EAP provides no-cost, professional, and confidential services, to help employees and family members address a variety of personal, family, life, and work-related issues.
Position Summary

Reporting to the Director of Digital Engagement, the Salesforce Technical Lead serves as the primary technical architect for the University's Salesforce ecosystem. This role is responsible for the platform's structural integrity, scalability, and long-term health, and brings technical architecture expertise to ensure these practices are implemented.

The role involves designing and configuring Experience Cloud portals and implementing Marketing Cloud journeys for personalized communications throughout the student lifecycle. The Salesforce Technical Lead is key to ensuring successful digital transformation for the University and establishing platform standards that unlock capabilities that support a student's academic journey from initiation to graduation and beyond.

The position may require occasional evening, weekend, or holiday hours.

Essential Functions

Translates business requirements into solutions that best leverage the Salesforce platform and various integrations.
Serves as the primary Salesforce technical expert, providing technical advice, design direction, and leadership to all team members to advance projects.
Designs, recommends, and documents solutions that leverage Salesforce best practices and introduce new technologies when necessary.
Designs, builds, and configures applications that are highly functional, scalable, and easily maintained.
Develops end-to-end Salesforce solutions, including custom platform development (APEX, Triggers, Lightning Web Components, Flow orchestration, etc.) and external data integrations with middleware tools and Salesforce APIs.
Establishes and leads a platform governance framework to sequence project requests that maintain architectural standards.
Participates in and guides code reviews and unit testing to ensure alignment with team development standards.
Collaborates on the effective management of the CI/CD pipeline and version control (e.g., GitHub,) to ensure smooth deployments across environments.