Client Delivery Specialist - Associate

This role sets up and maintains the financial software applications the firm utilizes, assists clients with issues, works on special projects, and helps with ad-hoc tasks tied to building an innovative company. This position is a mix of finance and technology, ideal for someone who wants to grow their career at the intersection of both.

Responsibilities

Support financial reporting and data aggregation tools, including analyzing and explaining portfolio performance results
Conduct account-level reconciliation, including research and resolution of breaks, cancels, and corrections
Perform analysis of private equity and hedge fund statements for input into the system
Work with clients and partners to resolve data issues
Help manage client onboarding, account setup and training, and day-to-day support and issue management
Perform system setup and configuration, new client setup, and new financial account/asset classification
Assist with data feed management
Create custom reports based on client-specific needs and liaise with vendor partners on enhancements and system/data issues
Work as part of a team to prioritize individual and shared work, ensuring projects are completed on time and to specification
Support the development and adoption of policies, procedures, and controls
Qualifications

3 5 years of experience in a related field
Bachelor's degree from an undergraduate program
Excellent customer service skills and the ability to foster and maintain effective relationships
Strong understanding of financial instruments
Experience with RIA/wealth management policies, procedures, and client service
Experience working with wirehouses or custodians
Organized and self-motivated, with the ability to prioritize tasks and meet deadlines
Experience with Addepar, Black Diamond, Axys, APX, Orion, Archway, Solovis, Masttro, or similar wealth management platforms
Experience with planning tools such as eMoney, MoneyGuidePro, or similar software
Strong MS Excel and PowerPoint skills; basic knowledge of database concepts and programming
Working knowledge of Photoshop, HTML design, or similar tools a plus
Knowledge of financial products and indices, including liquid investments (equities, bonds, ETFs, mutual funds, SMA/UMA) and alternative investments
Understanding of performance reporting calculations and methodologies, portfolio management and rebalancing, and how family offices, RIAs, and investment advisors operate
Strong critical thinking and problem-solving skills, with the ability to summarize information clearly and concisely, written and verbal
Quick learner, able to adapt to an expanding environment
Compensation & Benefits
This role offers a competitive compensation package including base salary, equity for all full-time employees, and an annual performance bonus. Benefits include an employer-matched retirement plan, generously subsidized healthcare with 100% employer-paid dental, vision, telemedicine, and virtual mental health counseling, parental leave, and unlimited paid time off (PTO).