Mac Engineer

Looking for an individual with strong communication skills and a proven technical background in enterprise Apple endpoint management. This role will serve as a key technical owner across four primary areas: Apple endpoint management and security, hardware standards and lifecycle support, remote access platform administration, and application deployment and maintenance. The ideal candidate is an analytical thinker with a strong customer-service mindset, a passion for operational excellence, and the ability to translate technical requirements into scalable, secure, and well-documented solutions.

Responsibilities Include:

Administer and support BeyondTrust remote access services, including virtual appliance configuration, licensing, seat management, access workflows, and operational support
Evaluate, validate, and approve Apple hardware standards, peripherals, and endpoint configurations for enterprise use, including Mac, iPad, and iPhone hardware
Manage global hardware SKUs and eCommerce bundles to ensure standardized, supportable purchasing and deployment options across regions
Own and optimize Apple endpoint security and management configurations through Jamf Pro, including policies, configuration profiles, compliance workflows, and deployment standards
Track, manage, and improve macOS, iOS, and iPadOS update strategies to maintain security, compatibility, and alignment with organizational requirements
Maintain and support Apple endpoint deployment workflows, including enrollment, provisioning, application deployment, and lifecycle management
Manage local administrator password rotation workflows through Jamf and ensure endpoint privilege controls remain secure, reliable, and operationally sustainable
Support Jamf Protect workflows, including endpoint security monitoring, configuration management, and coordination with security stakeholders
Package, test, deploy, and maintain applications for Apple endpoints, including regular updates for Office, Adobe, and other managed software
Manage Apple endpoint apps and features, including approved screensaver updates, user-facing configurations, and managed software delivery
Provide Tier 3 support for complex Apple endpoint, remote access, deployment, security, and application issues, ensuring timely resolution and strong communication with stakeholders
Develop and maintain documentation, standard operating procedures, configuration guides, and knowledgebase articles for supported platforms and workflows
Collaborate with cross-functional teams to improve endpoint standards, streamline processes, strengthen security posture, and enhance the end-user experience