Digital Media Support Engineer

Digital Media Support Engineer Yoh has an exciting opportunity for a Digital Media Support Engineer to join our global media and entertainment client. This role will support the technology and infrastructure used across editing, streaming, graphics, broadcast production, video-on-demand, and digital content distribution environments.

The Digital Media Support Engineer will build, maintain, troubleshoot, and enhance systems that support daily broadcasts, live digital streams, post-production workflows, and content delivery to distribution partners. This position is ideal for an intelligent, driven, and technically curious professional who has a foundation in broadcast engineering, computer technology, or networking and is eager to continue learning in a fast-paced production environment.

The ideal candidate will have at least three years of experience supporting baseband or IP-based video environments, along with moderate computer, server, and networking skills. Previous broadcast support experience is helpful, but candidates with strong technical potential, communication skills, and a demonstrated ability to learn new technologies will also be considered.

Key Responsibilities
Build, maintain, and support post-production, editing, graphics, and digital media production environments.
Support live broadcast, video-on-demand, radio, streaming, and digital content distribution workflows.
Maintain and troubleshoot video routing systems and SMPTE ST 2110 IP-based media workflows.
Support the technical infrastructure used to acquire, produce, edit, package, and distribute media content.
Develop and implement technical solutions that improve the efficiency and reliability of content acquisition and distribution.
Contribute to or lead system sustainment, lifecycle management, upgrade, and implementation projects.
Build, configure, and maintain virtual machines, physical servers, workstations, and production applications.
Partner with production and operations teams to understand business requirements and develop practical workflow solutions.
Troubleshoot system, application, operating system, network, signal-processing, and workflow issues.
Coordinate with technology vendors during troubleshooting, maintenance, and system implementation activities.
Support editing, graphics, shared-storage, media asset management, and remote-production environments.
Create technical drawings, workflow diagrams, system documentation, and user-facing instructional materials.
Document recurring issues, technical procedures, system configurations, and operational best practices.
Provide technical support to both technical and nontechnical users by phone, remotely, and in person.
Participate in after-hours support and scheduled work during evenings, overnight shifts, weekends, and holidays.