Store Manager

Role & Responsibilities

As the Store Manager, you are the leader and business owner of your store, responsible for driving sales performance, delivering an elevated and seamless client experience, and building a strong, high-performing, and engaged team that reflects the Jenni Kayne brand. You oversee all aspects of the business, ensuring operational excellence and alignment with brand standards and policies while leading both strategically and hands-on from the sales floor. In this role, you set the tone for your team, cultivate a best-in-class customer experience, and take ownership of the business at all times.

Sales & Business Performance

Own and drive store sales performance, consistently achieving or exceeding sales goals and KPIs
Lead from the floor as a top-performing seller, prioritizing client experience and selling
Deliver a consistent, elevated client experience that reflects the Jenni Kayne brand
Analyze business trends and implement strategies to meet and exceed KPI’s, drive foot traffic, and conversion
Build and maintain a strong client base through outreach, follow-up, partnerships, and community engagement specific to your location
Ensure strong floor coverage and lead the team in always providing seamless client support

Team Leadership & Development

Recruit, hire, and retain top talent; build a high-performing and engaged store team
Provide ongoing coaching, development, and performance management, including clear and actionable feedback that drives individual and team performance
Create a positive, inclusive, and accountable team culture that aligns with company values
Oversee onboarding and training in partnership with the Director of Training and Education to ensure all team members are effectively supported, fully equipped for success, and consistently developed
Operations & Inventory Management

Prioritize excellence in all operational processes, including inventory accuracy, stockroom organization, and fulfillment standards
Own scheduling, payroll, and labor management aligning hours to business needs and productivity targets
Ensure compliance with all operational procedures, including POS, cash handling, and loss prevention

Visual Merchandising & Brand Standards

Partner with the Visual Lead (where applicable) to ensure elevated, consistent visual presentations that effectively execute the vision and directives established by the Vice President of Visual Merchandising
Implement strong product presentation and storytelling across all categories while ensuring the Jenni Kayne aesthetic is maintained at all times
Support and execute in-store events and visual storytelling initiatives that enhance customer engagement, drive sales performance, and foster client loyalty and repeat business

Client Experience & Community Engagement

Act as a brand ambassador within your local market, fostering meaningful relationships and partnerships
Lead and support on brand in-store events that drive traffic, client acquisition, and brand awareness
Champion a culture where your team continually delivers an elevated client experience effectively communicating brand storytelling across all categories

Foster client loyalty through effective clienteling utilizing the appropriate brand tools and guidelines
Communication & Leadership Alignment

Communicate business insights, opportunities, and challenges to senior leadership in a clear and proactive manner
Execute company initiatives and directives with consistency and accountability
Collaborate cross-functionally with corporate partners to support store success
Lead by example, setting the tone for professionalism, accountability, and brand representation

Requirements

3+ years of retail management experience, preferably in a luxury or contemporary environment
Strong business acumen with experience driving sales and managing store performance
Proven ability to lead, coach, and develop high-performing teams
Excellent organizational, communication, and problem-solving skills
Entrepreneurial mindset with a proactive, solutions-oriented approach
Experience with POS and inventory management systems; Microsoft Word and Excel preferred
Willingness to work a flexible schedule, including weekends, holidays, and peak periods
Ability to lift and move objects (20+ pounds) and perform physical retail tasks as needed